FAQs

Making A Reservation
Does Gretor.com send me an invoice when a hotel is booked?
Gretor.com cannot issue invoices, however your booking confirmation does act as a payment proof.

What are the "taxes and fees"?
The "taxes and fees" charge shown on your booking is a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Gretor.com pays to the hotel supplier in connection with your hotel reservation. It is not tax charged to you by Gretor.com on your booking. The service fees cover the costs incurred by Gretor.com in servicing your reservation. For more information please refer to the Terms & Conditions.

How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies), Search for Self-catering or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or self-catering will appear on the screen. For more information, click the name of the property or the Info link.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the centre of the screen, then clicking on the Book It button on the right side of the screen. After you have selected your desired room type, you will be taken to a Secure Reservation Request form. Then you will need to review the Reservation Information and fill in the blanks on the Guest Information section. Be sure your name and email address are spelled correctly. After you fill out all of the necessary information, press the Submit Reservation button.If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Gretor.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the property, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Confirming A Reservation
What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Gretor.com You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.

How long will it take Gretor.com to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Gretor.com Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Itinerary Number with the status of your reservation.

How do I check on my request for a hotel?
You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.

I don't have long to wait for a confirmation. What can I do?
Typically, most reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at contact(at)gretor.com

When will my reservation be at the hotel?
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet."

Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Gretor.com is all you will need. It displays your Gretor.com Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

Cancelling A Reservation
What is the cancellation policy on my reservation?
"As confirmed at the time you booked your hotel, if you need to cancel your hotel reservation for any reason Gretor.com won't charge you a cancellation fee.

However the hotel you have booked may charge a fee depending on when you cancel. If you cancel before the deadline set by the hotel, generally you will not be charged a fee. Canceling after the deadline will result in a cancellation fee. Please note that some hotel reservations are non-refundable (often because they have special rates) and therefore cannot be cancelled after booking.

You can read the policy for your specific hotel in the confirmation email we sent to you at the time of booking or you can find it on the hotel information page."

How do I cancel a reservation?
Use the "View/Cancel Reservation" link provided on user page.

Miscellanous
How is self-catering different to a normal hotel ?
"Self-catering is any suite-type property that has self-catering facilities (wet bar, refrigerator, microwave, etc.) Most self-catering apertments have separate bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or patio. Towels and linens are provided. Daily maid service and other hotel conveniences are usually available.

Unlike hotels with per person pricing, there is normally a set price for the entire stay with a maximum number of persons allowed. Most one-bedroom units sleep a maximum of four using a sleeper/sofa in the living room. Most two-bedroom units sleep a maximum of six, and most three-bedroom properties sleep up to eight.

Please carefully read the self-catering descriptions to learn the specifics of what is provided and how many people are allowed."

Where do I pick up my self-catering keys?
The email you receive confirming your reservation for self-catering will provide details as to where and when you should pick up the keys to your rental unit.

What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.

Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on the Hotel Details page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.

Is parking available? Free parking? Long-term parking?
Most hotels and apartments offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Hotel Information page.

What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually the equivalent of between $5.00-$20.00 per person). Some hotels and most apartments have a limit on how many people can stay in a room. This may be listed on the Hotel Information page.

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Information page.

Are rollaway beds/cots available?
Most hotels and some self-catering apartments offer rollaway beds and cots (typically at a charge equivalent to $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Hotel Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or apartment.

What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Hotel Information page. This can identify the distance from the hotel to certain landmarks or the airport. Self-catering reservations will have directions included in the confirmation email.
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a self-catering apartment to provide breakfast. If included, it should be listed on the Information page.

What is the Gretor.com Refund Policy?
Gretor.com strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, Gretor.com acts only as an independent agent to secure services of a car rental supplier, hotel, self-catering property vacation rentals, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to Gretor.com within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.

Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.

Submitting Hotel Reviews
How long does it take to write a review?
Approximately 5–15 minutes, depending on the review length.

Do I need to give any personal, identifiable information?
You have the opportunity to provide your first name and last initial if you wish, but this is an option, not a requirement.

What is your privacy policy?
We are very careful about protecting your personal information. Please consult our privacy policy at Privacy for details.

Will the hotel (service/supplier) contact me after I post the review?
No, we do not violate the privacy of our customers by distributing information about them or their transactions to our hotel partners.

Will Gretor.com contact me after I post a review?
Depending on the review content submitted, you may be contacted by one of our customer care agents after you post a review.

Will the hotel know that I posted a review?
No, since Gretor.com does not provide the hotel with information regarding our customers and their transactions, the hotel will not know that you posted the review. However, if specific incidents that occurred during the trip are mentioned, the hotel may be able to deduce your identity.

Why should I write a review?
Writing a review allows you to share your knowledge and expertise with other travellers, which helps them make informed decisions when selecting hotels for their next trip.

Will my review be edited?
No, we are unable to edit reviews or otherwise touch data entered by our customers. Therefore, reviews must meet all guidelines before they will be published. We encourage you to read submission guidelines before writing the review.

What can I write in my review?
Please see the guidelines listed above.

Is there a deadline for writing and submitting my review?
You can write and submit your review anytime within the six months following the completion of your hotel stay.

Where will I find the review on the site?
Gretor.com displays the 25 most current reviews for the hotel. If you visit the informational pages for the hotel you reviewed, you may see it displayed under “Guest Reviews.”

Do I have to register or create an account to write a review?
No.

Do I need to stay at a hotel to write a review?
Yes, you must have booked and stayed at the hotel in order to be eligible to write a review.

Why can t I see my review anymore?
We only display the 25 most current reviews for a hotel. To keep the reviews up-to-date and relevant all reviews expire after approximately 18 months